Hi Bajee FAQ —
Quick Answers, No Hassle

Hi bajee requires a valid National ID (NID) or passport for identity verification. You'll also need to confirm that the mobile wallet you use for deposits matches the name on your account. Upload your documents through the account settings page — verification is usually completed within 30 minutes during business hours.

On the Login page, tap "Forgot Password" and enter your registered mobile number. You'll receive an OTP to reset your password. Choose a strong new password — at least 8 characters with a mix of letters and numbers. If you don't receive the OTP within 2 minutes, contact hi bajee support via live chat.

No. Hi bajee allows only one account per person. Duplicate accounts are detected automatically and may result in both accounts being suspended and any winnings being voided. If you've lost access to your original account, contact Support to recover it rather than creating a new one.

Mobile number changes require identity verification. Contact hi bajee support via live chat or email at [email protected] with your account details and a copy of your NID. The team will process the change within 24 hours after confirming your identity.

Hi bajee accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the most widely used mobile wallets in Bangladesh, so most players can fund their account instantly without needing a bank account. All transactions are processed in Bangladeshi Taka (BDT) with no currency conversion fees.

The minimum deposit on hi bajee is ৳200. There's no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Your deposit is credited to your hi bajee balance instantly — there's no waiting period before you can start playing.

Most hi bajee withdrawals are processed within 5 to 15 minutes. During peak hours or for larger amounts, it may take up to 1 hour. Withdrawals are sent directly to your bKash, Nagad, or Rocket wallet. Make sure your wallet number matches the one registered on your hi bajee account to avoid delays.

First, wait 5 minutes — most deposits arrive instantly but occasional network delays do happen. If your balance still hasn't updated, take a screenshot of your bKash/Nagad transaction confirmation showing the transaction ID and amount, then contact hi bajee support via live chat. The team will trace the payment and credit your account manually if needed, usually within 30 minutes.

Hi bajee does not charge any fees on deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount sent to your wallet. Note that your mobile wallet provider (bKash, Nagad, Rocket) may apply their own standard transaction fees, which are outside hi bajee's control.

The hi bajee welcome bonus is applied automatically to your first deposit — you don't need to enter a promo code. Simply register, make your first deposit of ৳200 or more, and the bonus is credited to your account instantly. The current welcome offer is displayed on the registration page and may change from time to time.

Wagering requirements mean you need to bet the bonus amount a certain number of times before you can withdraw the winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets before withdrawing. The specific requirement for each hi bajee bonus is shown in the promotion details — always read these before claiming.

If you request a withdrawal before completing the wagering requirements, the bonus and any winnings generated from it will be forfeited. Your original deposit amount (minus any losses) can still be withdrawn. Hi bajee recommends completing wagering before withdrawing to keep your bonus winnings intact.

Free spins are credited to your hi bajee account and can be used on the specified game (usually Super Wheel or Crazy 777). Each free spin has a fixed value. Winnings from free spins are added to your bonus balance and are subject to wagering requirements before withdrawal. Free spins expire after 7 days if unused — use them before they disappear.

Yes. All hi bajee games use a certified Random Number Generator (RNG) that produces completely unpredictable outcomes on every spin or round. The RTP (Return to Player) rates published for each game are accurate and independently verified. Hi bajee does not manipulate results — the house edge comes only from the published RTP, nothing else.

RTP stands for Return to Player — it's the percentage of all wagered money that a game pays back to players over time. A 97% RTP means that for every ৳100 wagered, the game returns ৳97 on average over millions of rounds. Hi bajee publishes the RTP for every game so you can make informed choices. Higher RTP games like Crazy 777 (97.5%) and Super Wheel (97.2%) give you better long-term value.

Yes. Hi bajee covers cricket extensively — including Bangladesh national team matches, BPL, IPL, and major international tournaments. Football coverage includes the Premier League, Champions League, and local competitions. You can also bet on kabaddi, boxing, and esports. Live in-play betting is available for most major matches with odds updated in real time.

Most hi bajee slot games start from ৳50 per round. Live casino tables start from ৳100 per hand. Sports betting minimum stakes are generally ৳50 or lower depending on the market. This makes hi bajee accessible for players of all budgets — you don't need to bet big to enjoy the games.

The hi bajee live casino streams real dealers in HD directly to your phone or browser. You join a table, place your bets using the on-screen controls, and the dealer handles the cards or wheel in real time. Games include baccarat, roulette, blackjack, and dragon tiger. Tables run 24/7 with multiple speed options. VIP tables with higher limits are available for active players.

The hi bajee app is available for Android. Visit the App page on your phone's browser and tap the download button to get the APK file. Before installing, go to your phone's Settings → Security → enable "Install from unknown sources." The app is around 15MB and installs in under a minute. iOS users can access hi bajee through the mobile browser — the experience is fully optimised for Safari on iPhone.

Google Play Store has restrictions on real-money gambling apps in certain regions. Hi bajee distributes the Android app directly through the App page to ensure all players in Bangladesh can access it without restrictions. The APK is safe, regularly updated, and comes directly from hi bajee — always download from the official site only.

Try these steps in order:

• Check your internet connection — switch between WiFi and mobile data to see if that helps.
• Clear your browser cache or app cache and reload.
• Close and reopen the hi bajee app or browser tab.
• Make sure your app is updated to the latest version from the App page.
• If the issue persists, contact Support with a screenshot of the error.

Yes. Hi bajee is specifically optimised for the network conditions common across Bangladesh, including 3G connections. Slot games and sports betting work well on slower connections. Live casino streaming requires a more stable connection — at least 4G or a decent WiFi signal is recommended for the best live dealer experience.

Log in to your hi bajee account, go to Account Settings, and find the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits. Limits take effect immediately and can only be reduced without a waiting period — increasing a limit requires a 24-hour cooling-off period to give you time to reconsider.

You can take a temporary break (24 hours, 7 days, or 30 days) or request permanent self-exclusion from your account settings. During a self-exclusion period, you cannot log in, deposit, or place bets. If you need immediate help, contact hi bajee support directly or visit the Responsible Gaming page for more resources.

Hi bajee uses SSL encryption to protect all data transmitted between your device and the platform. Your personal information and financial details are never shared with third parties. The platform is designed with player safety in mind — all games use certified RNG, payouts are processed fairly, and responsible gaming tools are built into every account. Hi bajee is strictly for players aged 18 and above.