hi bajee Privacy Policy

01 Introduction

Hi bajee is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how hi bajee collects, uses, stores, and protects your personal data when you register, deposit, play games, or interact with any part of the hi bajee platform.

This policy applies to all services offered by hi bajee, including the website at hi-bajee.one, the hi bajee mobile app, and any communications between you and the hi bajee support team. By registering on hi bajee or continuing to use the platform, you confirm that you have read and understood this privacy policy.

Hi bajee takes data privacy seriously — not just because it's required, but because players deserve to know exactly how their information is being handled. If you have any questions about this policy at any point, the support team is available 24/7 to help.

02 What We Collect

Hi bajee collects personal data that is necessary to operate the platform, verify player identity, process payments, and comply with legal obligations. The categories of data collected include:

Hi bajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs. The only sensitive category data that may be collected is information related to responsible gaming, and this is handled with the highest level of care.

03 How We Collect It

Hi bajee collects personal data through several channels, all of which are clearly associated with your use of the platform:

• Direct registration: When you create a hi bajee account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: Payment transactions through bKash, Nagad, or Rocket generate financial data that hi bajee records for compliance and fraud prevention.
• Platform activity: As you use hi bajee, data about your gameplay, betting patterns, and session activity is automatically recorded.
• Support interactions: When you contact the hi bajee support team via live chat or email, the content of those conversations is stored.
• Cookies and tracking: Hi bajee uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the platform.
• KYC verification: When identity verification is required, you may submit documents such as a national ID or passport, which hi bajee processes and stores securely.

04 Why We Use Your Data

Hi bajee uses your personal data for specific, legitimate purposes. The platform does not use your data for anything beyond what is described in this privacy policy. The main reasons hi bajee processes your data are:

• To create and manage your hi bajee account and verify your identity.
• To process deposits, withdrawals, and other financial transactions securely.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations applicable to online gaming platforms.
• To provide customer support and resolve disputes efficiently.
• To monitor gameplay for responsible gaming purposes and identify players who may need assistance.
• To send you important account notifications, security alerts, and service updates.
• To improve the hi bajee platform based on how players use it.
• To send promotional communications, where you have opted in to receive them.

05 Legal Basis for Processing

Hi bajee processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and hi bajee — including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the hi bajee service — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

06 Data Sharing

Hi bajee does not sell your personal data. However, in order to operate the platform effectively, hi bajee may share your data with a limited number of trusted third parties in the following circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: KYC service providers may receive identity documents to complete verification checks.
• Fraud prevention services: Specialist providers may receive technical and transactional data to help detect and prevent fraudulent activity.
• Legal authorities: Hi bajee may be required to disclose data to law enforcement or regulatory bodies where legally obligated to do so.
• IT and hosting providers: Infrastructure partners who host and maintain the hi bajee platform may have access to data as part of their service delivery.

All third parties that hi bajee works with are required to handle your data securely and in accordance with applicable data protection standards. Hi bajee does not permit third parties to use your data for their own marketing purposes.

07 Data Retention

Hi bajee retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Financial transaction records are retained for 7 years in line with standard financial record-keeping requirements.
• Support communications are retained for 3 years after the last interaction.
• Technical and usage data may be retained in anonymised form for longer periods for platform analytics purposes.

Once the applicable retention period has expired, hi bajee will securely delete or anonymise your personal data so that it can no longer be associated with you.

08 Security Measures

Hi bajee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• All data in transit is protected by SSL/TLS encryption.
• Sensitive data at rest is stored using industry-standard encryption protocols.
• Access to personal data within hi bajee is restricted to authorised personnel only, on a need-to-know basis.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
• Two-factor authentication is available for player accounts to add an extra layer of protection.
• All staff with access to personal data receive regular data protection training.

09 Cookies

Hi bajee uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the hi bajee website or use the app.

The types of cookies hi bajee uses include:

• Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for login, session management, and security.
• Analytics cookies: Help hi bajee understand how players use the platform so improvements can be made. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences to personalise your hi bajee experience.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the hi bajee platform.

10 Your Rights

As a hi bajee player, you have the following rights regarding your personal data. Hi bajee is committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact the hi bajee support team via the Support page or by email. Hi bajee will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days with prior notice.

11 Children's Privacy

Hi bajee is strictly an 18+ platform. The platform does not knowingly collect personal data from anyone under the age of 18. If hi bajee becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data deleted.

If you believe that a minor has accessed hi bajee, please contact the support team immediately so the matter can be investigated and resolved without delay.

12 Policy Changes

Hi bajee reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes that affect how your data is used, hi bajee will make reasonable efforts to notify you via email or a platform notification before the changes take effect.

Continued use of hi bajee after any update to this privacy policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions, concerns, or requests related to this hi bajee Privacy Policy or the way your personal data is handled, please get in touch with the support team. Hi bajee is committed to responding to all privacy-related enquiries promptly.

• Email: [email protected]
• Live Chat: Available 24/7 via the Support page
• Response time: Typically under 10 minutes for general queries
• Data rights requests: Responded to within 30 days